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Client Discretion & Legal Framework

Privacy & Discretion Policy.

At Cleaning At-Ana LLC, discretion is the cornerstone of our practice. Operating within private family estates, executive boardrooms, and high-value residences across Atlanta and Athens, we uphold rigorous standards of non-disclosure, digital privacy, and physical security.

Direct Concierge: (678) 525-5362Last revised: January 2026
Section 01 — Estate Confidentiality

Non-Disclosure & On-Site Photography Prohibition

Cleaning At-Ana LLC enforces an unconditional zero-photography and strict discretion protocol on every client property. Our team members are bound by confidentiality covenants prohibiting the photography, recording, social media broadcasting, or disclosure of:

  • Private residential interiors, architectural layouts, art collections, or personal belongings.
  • Client identities, family member routines, staff presence, or guest itineraries.
  • Gate codes, security alarm layouts, biometric entries, or safe room locations.
  • Executive commercial documents, whiteboard notations, sensitive contracts, or financial archives.

Formal bilateral Non-Disclosure Agreements (NDAs) and estate attorney agreements are routinely executed upon client request prior to initial residence entry.

Section 02 — Data Collection

Information Entrusted to Us

We collect only the precise information necessary to deliver exceptional architectural cleaning and property stewardship:

Direct Inquiries & Consultations

Name, telephone number, email address, physical estate address, architectural square footage, and specific surface care preferences shared via our inquiry forms or concierge calls.

Property Access Credentials

Gate clearance codes, lockbox codes, or security guardhouse authorizations. These credentials are stored securely in encrypted, partitioned systems accessible solely to authorized management.

Transaction & Billing Records

Billing contact details and payment histories. Digital card processing is handled via secure, PCI-DSS Level 1 compliant financial gateways; full payment card numbers are never stored on our local web servers.

Operational Communications

Direct SMS confirmations, walkthrough scheduling emails, and post-service inspection feedback to maintain white-glove quality standards across visits.

Section 03 — Data Integrity

Absolute Non-Sale Pledge & Usage Protocol

We adhere to a strict principle: We do not sell, rent, monetize, or trade your personal or estate information with any third-party broker, advertiser, or marketing agency under any circumstances.

Your information is used strictly for:

  • Scheduling and dispatching vetted, background-checked stewardship teams.
  • Customizing delicate surface care protocols (natural unsealed marble, Venetian plaster, antique millwork).
  • Issuing itemized commercial invoices and service confirmations.
  • Complying with Georgia and federal business compliance obligations.
Section 04 — Digital Safeguards

Digital Safeguards & Essential Cookies

Our website (cleaningatana.com) utilizes modern Transport Layer Security (TLS 1.3 / SSL) encryption to protect information submitted through our inquiry portals.

We deploy minimal, essential browser cookies designed solely to:

  • Maintain inquiry drawer and interface state across browsing sessions.
  • Aggregate anonymized performance telemetry to verify website uptime and page loading speeds.
  • Prevent automated bot submissions and maintain web application firewall (WAF) integrity.

You may adjust your browser preferences to reject cookies; our primary consultation telephone lines remain directly open at all times.

Section 05 — Client Sovereignty

Client Rights & Access Revocation

Clients possess full sovereign control over their records. At any point, you or your designated family office / estate manager may:

  • Request a copy of all contact, scheduling, and service notes maintained in your account.
  • Request the immediate revocation or purging of digital gate codes and access records upon contract completion.
  • Update authorized representative contacts or security protocol requirements.
Section 06 — Direct Contact

Privacy Governance & Concierge Contact

For questions regarding this policy, custom Non-Disclosure Agreements, or estate security protocols, please reach our executive management desk directly:

Company
Cleaning At-Ana LLC
Licensed, Bonded & Insured
Direct Telephone
(678) 525-5362
Mon–Sat, 7:00 AM – 7:00 PM EST
Confidential Email
cleaningatana@gmail.com
Subject: Privacy & Discretion